FAQs
Do I have to register for an account with GaraDry®?
You are not obliged to register with GaraDry® in order to place an order. However, registering allows you to check the status of your order and to access your order history so that if you need to order the same product again in the future you are able to access the details of your previous order without the laborious task of trolling through your emails!
Which payment methods do you accept?
We cannot accept cash or checks. All payments must be made by credit/debit card, PayPal, Apple Pay or Google Pay.
My card got declined?
This is usually an error with the bank, but could happen for a number of reasons. Give us a call at 866 563 2707 or an email at sales@garadry.com and we'll be happy to assist.
Am I able to pay for an order with someone else's card?
You may use an alternative card but you must have the card owner's permission.
Does the price include tax?
For states where sales tax is due, this will be calculated and added at the checkout.
Do you offer a trade discount?
We do offer a discount to resellers, and also can offer discount on high volume orders. Please contact us for more information.
Do you accept telephone orders?
We are primarily an internet company and although the majority of our customers prefer to place their orders online we do understand that this is not always the preferred option. Therefore, if you wish to place an order by telephone please call 866-563-2707.
Am I able to collect my order in person?
Unfortunately orders cannot be collected in person from our warehouse.
Can I have my order shipped to a different address?
We are happy to deliver your order to an address of your choice. Your delivery address does not have to be the same as your billing address. Please note that we are unable to deliver to PO Box addresses.
How will I know that my order has been successfully placed?
When you've successfully completed an order, we'll show you an order confirmation page as well as sending you a confirmation email containing your order details. Please note: You may need to check the “Junk Folder” in your email account if you have not received a confirmation email from us.
Please ensure you enter your email address correctly when placing your order.
Am I able to cancel/amend my order after I have placed it?
If you need to make any changes to your order please send us an email sales@garadry.com and we will do our best to amend your order prior to dispatch.
Please contact us as soon as possible, as nfortunately once the order has been dispatched we are unlikely to be able to make any amendments.
Most orders will usually be dispatched on the day they are placed.
I have forgotten the password to my account
You can reset your password from the account log-in. If you have any problems with this, please contact us directly.